Privacy Policy


Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Full Policy

We at Certitrans LLC collect different kinds of information about you for the following reasons:

  1. To process your payments.
  2. To retrieve your uploaded files for translation.
  3. To send communications regarding your order.
  4. To deliver your order.

In order to process your payments, it is necessary to collect your payment information, which includes, but is not necessarily limited to credit card number, account holders name, credit card expiry date and the security code on your credit card. This information is collected securely and transmitted securely to our payment processor. Once your payment has been made, we do not keep this information, nor do we share it with any third parties.

In order to send communications regarding your order, we collect your name, email address, and phone number (optional). We will use this information to contact you if the need arises, as well as to deliver your translated documents upon completion of the job.

During the purchasing of our services, you have the opportunity to opt in to a physical item translation, which can be shipped to your home or other location. For this reason, we collect your physical address.

During the purchasing of our services, you upload files to our servers; the files you would like translated. These files are collected and used in order to complete the translation of your documents. All file uploads are encrypted, and transmitted securely to our server from your computer. These files are then removed from the server once we no longer need them.

The following information is kept within our internal systems, for record keeping purposes: your name, email address, pyhsical address, order number/transaction id, phone number, and monetary cost of the order. At no point is any of this, or any other information we collect, shared with any external sources or third parties.

Some information about your computer and internet connection are collected automatically by web servers and your web browser. Your IP address is given to our server by your computer, and this allows you to view our website. We will not collect your IP address in any way other than what is stated above. During file uploads, your computer and internet connection makes a connection to our server to send us the files, and your connection to our website is always safe and secure with 128-bit encryption.

When you connect to web servers, the following information is transmitted automatically: your IP address, your browser and browser version, and your operating system and version. In order to display our website correctly across all platforms, it is necessary to collect and use your browser and browser version in order to adapt and display correctly.


In order to provide you with great service, some Cookies are stored on your computer. This allows you to instantiate a chat session with our chat support.


Your connection to our website is encrypted with 128-bit encryption at all times.

Changes to this privacy policy

From time to time this privacy policy may be changed at the sole discretion of Certitrans LLC. The current privacy policy will always be available on our website.

Contact us

Please visit our contact page.